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Privacy Policy

Travolie is one of the renowned travel agency. Like any other travel agency, we need to collect, use and disclose the personal information in order to perform our business function and activities like making the travel bookings and managing them on behalf of our esteemed customers. We are firmly committed to protecting the privacy and confidentiality of the personal information of our clients and for this maintain electronic as well and manual safeguards.

The Privacy policy describes how Travolie and its affiliated companies collect, use or share the information you provide to us or we gather from you while you access or use our website, mobile app and the other related services that link to this policy. The privacy policy provided over here applies only to the information collected by us through the services and it does not apply to services that link to other privacy policies including any third-party websites or services you get from our website such as travel partners, social- networking platforms and third party ads. We are not at all responsible for the privacy practices or content of such third parties and thus we encourage you to read the privacy statements of those third parties.

We collect and process your personal information with your consent and/or as necessary to provide you the products and services and to operate our business, meet our contractual and legal obligations and to fulfill other legitimate interests. We thus request you to read them carefully.

Information collected and used by us

We collect your personal information in different ways. We collect information when you make a reservation, purchase a product or service from our website or even through our customer care service that collects the data via phone, email, fax or letters. When you register with us, sign-up to our newsletter, register for competitions or provide us feedback or take part in a survey. To make our website friendlier we use cookies through which we also collect information regarding your use of the website. We automatically receive and record the information on our server logs from user browser including the IP address.

We use information the following purposes:

  • To customise the advertising and content you see
  • To fulfil your request for the product or service you want to purchase from us
  • Updating you about our upcoming services and products or special features of the products then we call you or send you email alerts for the same
  • We also use your information in case of enhancements, discount offers, news about the travel world etc to acquaint you about special offers, contest or events
  • Responding to your comments and questions and providing you customer service
  • For the identification of fraud and error

Your choices with respect to the collection and use of your information

  • As mentioned above, you may choose not to provide us with your personal data and you can opt out from the marketing information as well.
  • When you register with us as a member on our website you will be given a choice regarding the information you want to receive from us. You can update anytime your choice and type of information you want to see.
  • Any email we send to you contain an easy automated unsubscribe link so that you can opt-out of the subscription any time you want by just follow the indication in the email.

How we share your personal information

At Travolie we will neither we sell nor rent your personally identifiable information to anyone. Because as a travel agent we collaborate with different service providers and for this, we need to share the information about you to the third parties as set below and in accordance with applicable laws only when:

  • We have your consent to share the information
  • We need your information to provide the product or service you have requested
  • We need your personal information for publishers, printers and distributes for marketing material
  • Event and expo organiser
  • Marketing, marketing research, analysis and communication agencies
  • To provide product and service you have requested
  • To respond to subpoenas, court orders and legal processes
  • To find that your actions on our web sites violate the Travolie terms of service
  • As required or authorised by applicable laws and to comply with our legal obligations
  • Customs and immigration to comply with our legal obligations if applicable any

Security

At Travolie utmost care is given to the security of the information. For this various physical, electronic and managerial security procedures are implemented in order to protect the personal information to protect it from unauthorized access, modification, disclosure ad interference. For this, we regularly review various security technologies and will strive to protect your personal information. Under any circumstances, we are not responsible for any third party’s actions on their security controls with respect to the information they collect or process via website, service or otherwise.

We do not store any personal information once it is no longer required for the business or as required by the law.

Cookies and opting out from the use of Cookies

At Travolie we want to serve you with our best capabilities and thus try to offer you a flawless experience while visiting our website. We use cookies which is actually a small text file which is downloaded to your device when you visit a website. Cookies allow a website to recognize your device and are used for many reasons such as letting you navigate between pages efficiently remembering your preferences and generally to improve your user experience. Once you are logged in, the site cookies immediately respond and set the site accordingly. Cookies also allow a website to recognize your device and by doing this you do not have to remember your login name/user name each time you visit. The cookies do your part of remembering such details.

It is up to the user who navigates the website. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it.

Updates to the privacy policy

We may change this privacy policy from time to time without any prior notice. If we make a change to the policy, the revised version will be posted on our website and it is your responsibility and we encourage you to check the website from time to time in order to determine whether there have been any change or not.

Feedback/ Complaints / Contact

If you have any enquiries, comments or complaints about the policy or our handling of your personal information please consult or contact us. We try our best to respond to any enquiries or complaints received as soon as possible.